Refund policy
Return & Refund Policy
Last updated: October 9, 2026
At Zapped, we want you to be satisfied with your purchase. If something isn't right with your order, we're here to help. Please review our return and refund policy below.
1. Return Window
We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.
To qualify for a return, your item must be in its original condition, unworn or unused, with all original tags attached and packaging included. You must also provide a receipt or other proof of purchase.
2. How to Request a Return
To begin a return, please contact us at jenkinskaleon@gmail.com with your order number, the item you wish to return, and the reason for your request.
Please wait for approval and return instructions before shipping any items back. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at jenkinskaleon@gmail.com.
Include your order number and photographs of the issue, if applicable, so we can review the situation and work toward a resolution.
4. Items That Cannot Be Returned
Items that have been used, worn, damaged after delivery, or returned without their original tags or required packaging may not qualify for a return.
Any exceptions or additional restrictions will be communicated where applicable. These restrictions do not limit any rights you may have under applicable law.
5. Return Shipping
Once your return is approved, we will provide instructions explaining where and how to send your item.
Unless otherwise agreed, customers are responsible for return shipping costs for standard returns due to a change of mind. If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can discuss the appropriate next steps.
Please do not send items to an address that has not been confirmed by our team.
6. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.
Original shipping charges, if any, may not be refundable unless required by applicable law or otherwise stated by us.
7. Exchanges
If you need a different item, size, or variation, contact us at jenkinskaleon@gmail.com. Exchanges are subject to product availability and approval.
8. Late or Missing Refunds
If you haven't received your refund after receiving confirmation that it was issued, first check with your bank or payment provider. If the refund is still missing, contact us, and we'll do our best to assist you.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.
10. Contact Us
If you have questions about returns, refunds, or exchanges, please contact us:
Store: Zapped
Email: jenkinskaleon@gmail.com
We're committed to providing a fair and straightforward shopping experience for our customers.