Shipping policy
At Zapped Coffee, we want to make sure your favorite products get to you safely and on time. Please review our shipping policy before placing your order.
1. Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not shipped on weekends or holidays.
During high-volume periods, processing times may be slightly longer. You will receive a confirmation email once your order has been placed.
2. Shipping Times
Estimated delivery times begin after your order has been processed and shipped.
Standard Shipping: 3–7 business days.
Expedited Shipping: Available at checkout, when offered.
International Shipping: Availability and delivery times may vary depending on the destination.
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, or other circumstances beyond our control.
3. Shipping Costs
Shipping fees are calculated at checkout based on your delivery address, order size, weight, and selected shipping method.
Any available free-shipping promotions will be clearly displayed on our website.
4. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking information, when available.
Please allow 24–48 hours for tracking updates to appear.
5. Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Zapped Coffee is not responsible for delivery issues caused by incorrect addresses provided by customers.
6. Lost, Stolen, or Delayed Packages
Once an order has been shipped, delivery is handled by the shipping carrier. If your package is delayed, marked as delivered but cannot be located, or appears to be lost, please contact us so we can help you determine the next steps.
7. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Include your order number and clear photographs of the item and packaging so we can review the issue and determine an appropriate resolution.
8. International Orders
International customers may be responsible for customs duties, import taxes, or other fees charged by their local authorities. These charges are not included in the purchase price or shipping fee unless explicitly stated at checkout.
9. Contact Us
Have questions about your shipment? We're here to help!
Zapped Coffee Customer Support
Email: JenkinKaleon@gmail.com
Thank you for choosing Zapped Coffee — stay energized, stay focused, and stay Zapped! ⚡☕